Re-Sharpening/Re-Edging Plan
At Bone River Co., we understand the importance of maintaining the sharpness and performance of your knives. Our re-sharpening and re-edging service is designed to restore the cutting edge of your knife to its optimal sharpness and functionality.
Service Details
Process
- Evaluation: Send your knife to our designated facility for assessment.
- Expert Handling: Our skilled technicians will assess the blade and determine the appropriate re-sharpening or re-edging method.
- Professional Care: Utilizing precision tools and techniques, we will re-sharpen or re-edge the blade to restore its cutting performance.
- Quality Check: Each knife undergoes a thorough quality check to ensure the edge meets our high standards.
- Return: Once re-sharpened or re-edged, your knife will be promptly returned to you.
Pricing
- Standard Service Fee: This is our promise to our customers who buy from Bone River Co. Sharpening is apart of your trusted warranty.
- Additional Charges: Additional fees may apply for extensive reconditioning or repair beyond standard re-sharpening. Shipping fees may apply.
Turnaround Time
- Processing Time: Typically, our re-sharpening service takes 2 days from the date of receiving the knife.
- Shipping Time: Return shipping duration varies based on the selected shipping method and destination.
How to Request the Service
- Initiate Service: Contact our customer support team at info@boneriverco.com to initiate the re-sharpening or re-edging service request.
- Provide Information: Include your name, contact details, and a brief description of the service required along with the photo of the knife.
- Shipping Instructions: Follow the shipping instructions provided by our customer support team to send the knife for servicing.
Important Notes
- Condition of Knives: Knives sent for re-sharpening or re-edging should be in a clean and suitable condition for servicing.
- Limitations: This service may not be suitable for severely damaged or extensively worn knives.
- Shipping Costs: Customers may be responsible for shipping costs to send the knife for service and return shipping.
Contact Us
For any inquiries or further details regarding our re-sharpening/re-edging service, please reach out to our customer support team.